Terms & Conditions
General Tour Conditions
• Passengers must meet the minimum height requirement of 1.5m.
• An adult must accompany children under 16 years of age.
• Passengers must arrive at least 10 minutes prior to departure or seats will be reassigned.
• Manly Ocean Adventures operates in an outdoor marine environment. Conditions vary and passengers may get wet.
• All passengers ride at their own risk and are required to sign an ‘Assumption of Risk’ form prior to boarding.
• Passengers with back, neck, shoulder or heart conditions, or those who are pregnant or who have injuries/conditions
that may cause a risk to their health are strongly advised not to ride on the boat and do so at their own risk.
• Manly Ocean Adventures will not be held responsible for any personal injuries, equipment loss or damage
sustained whilst travelling, embarking or disembarking Manly Ocean Adventures.
• Manly Ocean Adventures takes no responsibility for safety or loss/damage of valuables.
• Passengers may be filmed/photographed during the tour. Manly Ocean Adventures reserves the right to
reproduce such film/photos for any purpose whatsoever without notification, compensation or payment.
• Manly Ocean Adventures reserves the right to alter the departure time and departure point as and when required.
• Manly Ocean Adventures reserves the right to add, withdraw, substitute and/or vary advertised routes, prices
and departure times at any time.
• No smoking or alcohol is permitted on the vessel at any time.
• Manly Ocean Adventures reserves the right to refuse service to those who are believed to be affected by alcohol
or drugs and no refund will be provided.
• Manly Ocean Adventures reserves the right to refuse passengers for any reason.
• In the case of extreme swell/rain/winds please call 1300 062 059 on the morning of your tour check for cancellations.
• If a whale is not sighted by anyone onboard the whale watching safari, all passengers will be issued with a
gift voucher for another whale watching safari tour. The voucher is non-transferable and is only valid for the remainder of that whale watching season.
• All tickets (including gift certificates) are non-refundable within 48 hours of departure.
• Full payment must be made at time of booking.
• Cancellation must be received at least 48 hours prior to departure or full payment will be due and no refund
will be given.
• Full refund is permitted on booking cancellation made outside of 48 hours from departure time.
• Rescheduling of a booking is permitted outside of 48 hours from departure time.
• Any cancellations made within 48 hours (or ‘no shows’) will incur a 100% cancellation fee, inclusive of Gift
Certificate bookings; passengers will forfeit tickets.
• Bookings made within 48 hours of departure are non-refundable.
• If Manly Ocean Adventures must cancel a tour due to inclement weather, or for any other reason, the tour will
be rescheduled. If the tour cannot be rescheduled a gift certificate will be issued to the value of the original booking. Refunds will be considered on a case by case basis.
• A deposit of 50%, payable to Manly Ocean Adventures is required to confirm a booking.
• A 10% administration fee will be charged on booking cancellations made outside of 5 days from the departure date.
• No refund of the deposit will be given for bookings cancelled within 5 days of the departure time.
• Final payment must be made and final passenger numbers must be confirmed 48 hours prior to departure time.
• For bookings made within 48 hours of departure time, full payment is required on day of confirmation.
• Bookings cancelled within 48 hours will not receive any refund.
• If Manly Ocean Adventures must cancel due to inclement weather, or for any other reason, the tour will be
rescheduled. If the tour cannot be rescheduled a 90% refund will be provided.
• Gift vouchers are valid for 12 months. The expiry date is clearly displayed on the gift voucher. After a voucher has expired, it is no longer valid. Unused vouchers at the date of Expiry will not be refunded and will become the property of Manly Ocean Adventures.
• Gift voucher expiry extensions are available for a fee by phoning 1300 062 569, gift voucher must still be valid at time of request.